Frequently Asked Questions
Everything you need to know about bringing the ultimate pizza experience to your Canadian home.
Do you offer free shipping within Canada?
Yes, we offer free shipping on all orders over $50 CAD to most locations across Canada. Heavy items like pizza ovens are delivered via our premium courier partners to ensure they arrive safely at your doorstep.
Will I have to pay customs or duties on my order?
No. Because we ship directly from our Canadian distribution centers, all prices are in CAD and there are no hidden customs fees or import duties for domestic orders.
What is your return policy for pizza ovens?
We offer a 60-day return policy. If you are not completely satisfied with your Ooni, you can return it within 60 days of receipt. Please ensure the product is in its original packaging.
What kind of fuel do Ooni ovens use?
We offer a variety of models to suit your preference, including portable wood-fired ovens, charcoal-fueled models, convenient gas-powered options, and multi-fuel ovens that give you the flexibility to use wood, charcoal, or gas.
How long does it take for the oven to heat up?
Ooni ovens are designed for speed and efficiency. Most models reach their optimum cooking temperature of 950°F (500°C) in just 15 to 20 minutes, allowing you to cook a stone-baked pizza in just 60 seconds.
What is the warranty period for Ooni products?
All Ooni pizza ovens come with a standard 1-year warranty. However, if you register your product with us online, we extend that warranty to 3 years for your peace of mind.